Frequently asked questions

Do you ship internationally?

No, we only ship within the Netherlands. For full details, please review our Shipping Policy or contact our support team.

What is your return policy?

Returns can be done within 30 days of receiving the order, please check our Return & Refund Policy for complete details.

How can I contact customer support?

You can reach our support team via our Contact Us page, email us at info@countourely.com, or call us at +31 85 744 4307

What is your typical dispatch time?

Orders are processed within 1–2 business days, Monday to Friday. Orders placed before 22:00 (Central European Time – Amsterdam) will be processed the same day. Orders placed after that time will be processed the next business day.

How long does delivery take?

Delivery within the Netherlands typically takes 3–5 business days after processing.

How much does delivery cost?

We offer free shipping on all orders.

Which payment methods do you accept?

We accept a wide range of secure payment options including:

  • iDEAL (Netherlands)
  • Credit and Debit Cards (Visa, Mastercard, American Express, Maestro, and Union Pay)
  • Shop Pay, Apple Pay, Google Pay
  • Paypal

Is it secure to provide payment info on your site?

Absolutely. Our website uses secure payment gateways and SSL encryption to ensure your financial data is protected.

Having issues placing an order?

Reach out to us at info@countourely.com or call us at +31 85 744 4307 for assistance.

Is my personal data safe?

Yes. We strictly adhere to privacy regulations and handle all customer data in line with GDPR requirements.

Can I exchange or return an item?

Yes, exchanges are accepted under the same conditions as returns:

  • Items must be purchased through our official online store
  • Items must be unused and in original packaging with all tags
  • Requests must be submitted within 30 days of delivery
  • To initiate an exchange, please contact us via our Contact Page